The short version
We collect what we need to get you into an event and nothing more. Hosts see the details you give them for their event. We don’t sell your data, and you can ask us to delete it at any time.
What we collect
- Account details — your name and email if you create an account. You can also book as a guest with just an email.
- Booking details — tickets you book, guest names, meal choices, dietary or access notes, sessions and bring-list claims.
- Payment details — handled by our payment provider; we never store full card numbers.
- Usage — basic, privacy-respecting information about how the site is used, so we can fix and improve it.
How we use it
To create and deliver your tickets, let hosts manage their guest list and door, send you messages about events you booked, prevent fraud, and meet legal obligations. We only send marketing, such as drop alerts, if you ask for it.
What hosts can see
When you book or RSVP, the host of that event can see guest names, contact email, ticket type, meal and dietary notes, sessions, bring-list claims, contributions and check-in status for their event. Hosts must use this only to run their event.
Who else we share with
Service providers that help us run VybeEntry (hosting, email, payments), under contracts that protect your data. We share information with authorities only when the law requires it.
International transfers
VybeEntry is run from the United Kingdom and serves events in the UK, Nigeria, the United States and Canada. When data moves outside the UK we use recognised safeguards, such as standard contractual clauses.
How long we keep it
Booking records are kept for as long as needed for the event, accounting and disputes (typically up to seven years for financial records) and deleted or anonymised afterwards.
Your rights
You can ask to access, correct, export or delete your personal data, or object to how we use it. In the UK you can also complain to the Information Commissioner’s Office (ICO); elsewhere, to your local data protection authority.
Cookies
We explain exactly what we store in your browser on our cookies page.